
Joanie and I are in Hawaii this week!
Saturday morning, with 2 hours of sleep, we got up at 3:00 a.m. to catch a 6:00 a.m. United flight. The plane had hydraulics problems and after 2+ hours of delay they called off the flight. I missed all my connections and at this point I’m wondering if I can make in time for my work presentation. If we fly to Chicago then L.A. on Saturday night, then leave for Honolulu first thing Sunday, I can make it to the hotel a couple hours before I present. Rats, we will miss our first night in Hawaii.
We went back home for 5 hours; Joanie slept, I worked on my PowerPoint, and we went back to catch a 4:00 p.m. flight.
After landing late and missing our Chicago connection the second time, and wondering if we would sit together, or even be on the same Chicago to L.A. flight, by 7:00 p.m. everything works out. It was a long day and a lot of confusion to go through, and it’s like this every blinkin’ time I fly United.
People say they don’t like flying Southwest like me because 1.) they don’t have assigned seats and 2.) there is no class system or upgrades. To me these things are the root of all airline evil, and there are more headaches, hassles, emotional panic, and delayed or missed flights because of them. Open the plane up and let the people work it out. If you don’t want to sit next to the fat guy, or sit together, check in early. Personal responsibility is involved.
Now there’s the checking bags charge of $15. Any beginning student of operations management can tell you the added administrative overhead and customer interaction time will counteract any profit to be made here. It just adds confusion, saps staff productivity, and delays flights even further. When bags get lost, the customer is even more dissatisfied, because they paid extra. Southwest doesn't mess with this.
I digress. As you can see in the picture above, we did make it Sunday afternoon, with one hour to spare before I had to be there. We’re not looking forward to the flight home.